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Legal

Acceptable use.

Last updated 3 August 2026. Short, because the line is not complicated.

Draft, pending review

This document reflects how the product actually works and is written to be readable. It has not yet been reviewed by counsel. It must be before we take payment from the first customer.

The principle

Revio contacts real businesses on your behalf. Everything below follows from one rule: the person on the other end should be able to tell who is contacting them, why, and how to make it stop.

You may not use Revio to

  • Call mobile numbers with an AI voice without prior express written consent from that contact.
  • Contact numbers on a do not call registry, or anyone who has opted out of your communications through any channel.
  • Misrepresent who is calling, spoof caller identification, or evade caller identification systems.
  • Suppress or omit the AI disclosure at the start of a call, or ask us to remove it.
  • Send email without a working unsubscribe mechanism and a valid physical address.
  • Attempt to evade spam filtering, for example through deliberate obfuscation, hidden text, or domain rotation intended to outrun reputation systems.
  • Promote anything unlawful, or anything requiring a licence you do not hold. This includes securities offerings, lending, and health claims.
  • Make claims in outreach that you cannot substantiate, including guarantees of income or results.
  • Target individuals rather than businesses, or contact anyone in a harassing, threatening, or deceptive way.
  • Upload contact data you were not permitted to obtain, or that was scraped in violation of a platform's terms.

What we do about it

We monitor complaint rates, bounce rates, and opt out rates per account. Sustained problems trigger an automatic sending pause before they become your problem or ours. Deliberate violations of this policy result in suspension, and we will not restore an account whose plan depends on breaking it.

What we will not build

For clarity, because we get asked: we will not build caller identification evasion, spam filter evasion, consent bypass, or any feature whose value proposition is that it makes non compliant outbound harder to detect. If that is the product you need, we are the wrong vendor.

Reporting

If you received a message from an account using Revio and want it to stop, use the unsubscribe link, or tell the caller to stop and it will be honored permanently. You can also write to abuse@revio.ai and we will apply the suppression directly.